Frequently Asked Questions

What is your Shipping Policy on Freight Intensive Items?

All items requiring special shipping accommodations are indicated with this icon:

• The minimum for all non-freight intensive orders is $750.
• The prepaid freight minimum for all orders that include freight-intensive items is $750.
• A TSW sales representative will be glad to give you a complete list of all freight-intensive products.
• Please report any order shipment errors or damages at the time of delivery.
• Non-freight intensive orders will ship prepaid via FedEx unless otherwise specified. TSW will only ship to the US, Canada or Puerto Rico. TSW cannot ship to PO, APO or FPO Boxes.

What is your Return Policy?

As of March 1, 2024, TSW's return policy can be found here: TSW's Return & Claims Policy

What if a product is defective, damaged, or missing?

Please see our claims policy for steps on handling these situations: TSW's Return & Claims Policy

What happens if my products are on Back Order?

In the event of a back order, your products will ship according to our standard shipping guidelines. TSW will ship all back orders as soon as products become available.

Can I set up a credit account to purchase items from TSW?

TSW does offer credit for purchases to qualified buyers. In order to be considered for a TSW credit account, please contact us or click here for our official credit application.