Frequently Asked QuestionsWhat is your Shipping Policy on Freight Intensive Items?
All items requiring special shipping accommodations are indicated with this icon:
- The minimum for all non-freight intensive orders is $500.
- The prepaid freight minimum for all orders that include freight-intensive items is $500.
- A TSW sales representative will be glad to give you a complete list of all freight-intensive products.
- Please report any order shipment errors or damages at the time of delivery.
When will I receive my order?
This map serves as a guide to help determine when your order will arrive. Note: All orders placed before 2pm EST will ship the same day!
What is your Return Policy?
As of June 1, 2015, the TSW return policy is as follows:
- Only products purchased from TSW are eligible for return.
- Products will only be eligible for return within 6 months of purchase.
- All customers must have products approved and receive a return authorization number prior to return.
- Defective products may be returned for credit according to our manufacturers' polices.
- If product is returned in acceptable condition for resale, and has not been discontinued by our manufacturers, we will issue credit for the value of the product less a 20% stocking fee. The customer will be responsible for return freight costs.
- Any freight charges and restock fees associated with the return will be charged accordingly.
- If the product is a special order or non stock item, our manufacturers must agree to take back the product before a credit is issued to the customer.
Defective products may be returned for credit according to our manufacturers' polices. Customers must provide TSW with their PO# to establish warranty dates.
Damaged or missing product
Damaged or missing product related to a freight carrier will only be credited if the bill of lading is signed missing or damaged.
What happens if my products are on Back Order?
In the event of a back order, your products will ship according to our standard shipping guidelines. TSW will ship all back orders as soon as products become available.
Can I set up a credit account to purchase items from TSW?
TSW does offer credit for purchases to qualified buyers. In order to be considered for a TSW credit account, please contact us for an official credit application.