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Frequently Asked Questions

What is your Shipping Policy on Freight Intensive Items? 

All items requiring special shipping accommodations are indicated with this icon: 
  • The minimum for all non-freight intensive orders is $500.
  • The prepaid freight minimum for all orders that include freight-intensive items is $500.
  • A TSW sales representative will be glad to give you a complete list of all freight-intensive products.
  • Please report any order shipment errors or damages at the time of delivery.

When will I receive my order? 

This map serves as a guide to help determine when your order will arrive.  Note: All orders placed before 2pm EST will ship the same day!

What is your Return Policy? 

As of June 1, 2015, the TSW return policy is as follows:
  • Only products purchased from TSW are eligible for return.
  • Products will only be eligible for return within 6 months of purchase.
  • All customers must have products approved and receive a return authorization number prior to return.
  • Defective products may be returned for credit according to our manufacturers' polices.
  • If product is returned in acceptable condition for resale, and has not been discontinued by our manufacturers, we will issue credit for the value of the product less a 20% stocking fee. The customer will be responsible for return freight costs.
  • Any freight charges and restock fees associated with the return will be charged accordingly.
  • If the product is a special order or non stock item, our manufacturers must agree to take back the product before a credit is issued to the customer.

Defective products
Defective products may be returned for credit according to our manufacturers' polices. Customers must provide TSW with their PO# to establish warranty dates.

Damaged or missing product
Damaged or missing product related to a freight carrier will only be credited if the bill of lading is signed missing or damaged.

What happens if my products are on Back Order?
In the event of a back order, your products will ship according to our standard shipping guidelines. TSW will ship all back orders as soon as products become available.

Can I set up a credit account to purchase items from TSW? 
TSW does offer credit for purchases to qualified buyers. In order to be considered for a TSW credit account, please contact us for an official credit application.